Company Description True Value Building & Hardware Supplies Ltd. is a leading retail and supply partner serving Saint Lucia’s construction, home improvement, and maintenance sectors. The company offers a comprehensive range of building materials, hardware, tools, paints, and related products to contractors, businesses, and homeowners. True Value focuses on reliable products, strong inventory availability, and knowledgeable support to help customers complete projects efficiently and to a high standard. From everyday maintenance to large-scale construction needs, the team is committed to being a dependable, solutions-driven partner. As part of a growing group of companies, True Value continues to invest in operations, product expansion, and customer service to meet evolving market demands.

Role Description The Retail Manager is a full-time, on-site role based in Vieux Fort, Saint Lucia, responsible for overseeing day-to-day store operations and ensuring a high-quality customer experience. This role includes managing staff schedules, supervising front-line team members, and maintaining merchandising standards across all product categories. The Retail Manager monitors inventory levels, coordinates with the Procurement Department, and supports the implementation of sales initiatives and promotions. Daily tasks also involve handling escalated customer concerns, ensuring accurate cash management and point-of-sale procedures, and maintaining a clean, safe, and organized retail environment. The role collaborates with senior management to analyze sales performance, identify improvement opportunities, and support training and development for the store team.

Qualifications

Strong Communication skills, including clear verbal and written interactions with customers, team members, and suppliers.
Demonstrated Customer Service and Customer Satisfaction skills, with a focus on building long-term relationships and resolving issues effectively.
Proven Team Management experience, including supervising staff, coaching performance, and fostering a collaborative work environment.
Sales skills with the ability to drive revenue, support upselling and cross-selling, and meet store performance targets.
Experience in retail, hardware, building materials, or home improvement sectors is highly beneficial.
Strong organizational and problem-solving abilities, with attention to detail and accuracy in store operations.
Comfort with basic retail systems, point-of-sale software, and inventory management tools.
Ability to work flexible hours, including weekends and holidays, based on business needs.
Relevant certification or diploma in Business, Retail Management, or a related field is an asset.

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Retail Manager