Customer Experience Associate (CXA) Level 1 Freeport

Indigo Insurance • Full-time • Freeport, BS • 22h ago

Indigo Insurance Agency is a leading general insurance provider in the Bahamas. We are on a path of transformation from very manualized to digitalized processes.

As a CXA Level 1 at Indigo Insurance Agency, your primary responsibility will be to ensure exceptional customer service and satisfaction for our clients and claimants. You will play a crucial role in providing personalized assistance, addressing inquiries, and resolving clients' concerns. By delivering a positive customer experience while adhering to industry regulations and company policies, you will contribute to our mission of maintaining long-term client relationships and fostering business growth.

Key Responsibilities

Read and understand policy wordings
Advise and guide clients to use payment portal and other non-cash payment options
Assist clients and claimants with claims reporting
Processing new business, endorsements, renewals and cancellations
Prepare renewal presentations
Answer phone calls
Follow up with clients on outstanding receivables
Respond to new/assigned/unassigned tickets (email, voicemail, messages)
Update client profile
Scan documents to client profile
Renewals and retention calls to clients
Renewals and retention updates
Assist auditors when necessary

Requirements

High school diploma or higher
Prior experience working within an insurance organization
Demonstrable innovative and leadership qualities from previous roles.
An appreciation for new technology and how it can elevate business processes and performance
An insatiable appetite for improvement and growth
An entrepreneurial approach to work and business
Good proficiency in MS Office applications
Strong planning, analytical, decision-making and communication skills.
High integrity and non-compromising ethical standards.