Training & Development Manager

COREcruitment Ltd • Full-time • Castries, LC • 17h ago

Training & Development Manager – Luxury Resort

Location: St. Lucia

Compensation: $3,171 USD per month + monthly service charge

Benefits: Medical insurance, 21 days annual vacation, and additional company benefits

We are recruiting on behalf of a luxury Caribbean resort seeking an experienced Training & Development Manager to lead the learning and development strategy across the property. This is an exciting opportunity for a passionate hospitality professional to shape a culture of continuous learning, leadership development, and service excellence within a world-class resort environment.

The successful candidate will partner closely with senior leadership to develop and deliver impactful training initiatives, ensuring team members at every level are equipped to deliver exceptional guest experiences while supporting the resort's long-term talent strategy.

Key Responsibilities

Develop and implement the resort's learning and development strategy
Design and deliver onboarding, service excellence, leadership, and departmental training programs
Partner with department leaders to identify training needs and develop targeted learning initiatives
Lead leadership development and succession planning programs across the resort
Oversee departmental trainer programs and ensure training consistency across all operational areas
Coordinate internal and external training initiatives while maintaining training records and compliance
Monitor the effectiveness of training programs and implement continuous improvement initiatives
Foster a culture of learning, engagement, and professional development throughout the resort

Ideal Candidate Profile

Minimum 5 years' experience in Learning & Development, Training, Talent Development, or Organizational Development within luxury hospitality
Bachelor's degree or diploma in Human Resources, Hospitality Management, Education, or a related field
Proven experience designing and delivering leadership and service excellence programs
Strong understanding of adult learning principles and instructional design methodologies
Experience supporting luxury hospitality service standards and quality assurance programs
Excellent communication, facilitation, coaching, and stakeholder management skills
Passion for developing people and creating high-performing hospitality teams