Shift Manager (Nationwide)

Church's Chicken • Full-time • Trinidad and Tobago • 1m ago

Description

Customer Service & Sales

· Meet sales targets and operating an efficient and profitable restaurant

· Opening and closing the restaurant and ensuring that all Company procedures with respect to opening and closing are strictly adhered to

· Conducting manager’s walkthroughs, checking on staff, chillers, freezers and continuously directing staff on stations

· Assisting and serving customers for all brands during peak times

· Maintaining company standards and policies with respect to employee uniformity and restaurant operations

· Resolving customer complaints effectively to ensure customer satisfaction and following up with crew members if a coaching opportunity exists

Treats all employees, customers, and vendors with dignity and respect
Works cohesively with team members, co-workers and members of management

Product Quality & Food Cost

· Checking and recording temperatures of all chillers and freezers on the temperature checklist

· Examining all chillers and freezers for organization and cleanliness in accordance with company standards

· Checking all product PAR levels and expiration dates while completing assigned checklist

· Receiving stock in accordance with company policy and standards – checking accuracy of all invoices, noting all variances and communicating with the Purchasing Department and Area Manager as needed for transfers

· Maintaining proper labeling, storing and rotating of all merchandise received as well as adhering to all manufacturer and company storage instruction

· Accurately forecasting and ordering inventory for the restaurant in accordance with company procedures and policies

Labour Cost

· Rostering, training and motivating all staff assigned to the restaurant so as to maintain total customer satisfaction and labour efficiency

· Effectively supervising the speed and efficiency of crew members on their stations

· Checking on the performance of new recruits and ensuring training plan is being completed according to the training schedule

· Verifying accuracy and timely submission of timesheets for payroll

Compliance / Audit

· Effectively controlling all Company assets located at the restaurant inclusive of all cash, stock and equipment

· Preparing and submitting all Company reports in accordance with Company policy, procedures and deadlines

· Counting the manager’s vault and signing Manager’s Float Book on every shift handover

· Adhering to cashier’s float policy

· Providing change for daily operations

· Completing Church’s Management Planner and Church’s international checks

· Reviewing manager’s sales books, cashier’s over or short balances, writing up all cash deductions and submitting signed deductions to Area Managers

· Completing regular and surprise cashier spot checks as per company cash and audit policy

· Verification of Manager’s sales book – checking off all debit and credit card slips, employee discounts, voids, gift cards, loyalty cards, vouchers and cash register sales versus property financial report

· Balancing of cashier’s till according to company and audit policies

· Entering online audit for all brands accurately and in a timely manner, investigating any major overages and shortages, writing up all stock deductions and submitting signeddeductions to Area Managers

· Completing shift handover as per company policy and audit standards

· Documenting daily operation issues in Manager Handover Book

· Maintaining the security and safety of the staff, assets and store during closing procedures and removal of garbage

· Completing stock balancing procedures with respect to counting and recording product PAR levels and completing closing end of day duties as per company and audit policy

Qualification

Five (5) ‘O’ level passes or CXC equivalent including English Language and Mathematics.
Must be computer literate.
Personal characteristics: high-energy, action oriented, self-motivated, positive and humble attitude, service-focused, flexible, engaging personality and ethical with a high degree of integrity.
Represents the company with a positive demeanour both internally and externally
Displays a positive attitude through supportive behaviours, problem-solving, and communication skills (both verbal and written communication)
Acts in a professional manner at all times to maintain a positive work environment
Utilizes excellent written and oral communications skills
Possesses strong organizational and decision making skills
Must be willing to learn and actively participate in all restaurant stations.
Must be physically fit and in good health. To perform the job successfully it may be necessary to do the following: Lift and carry or manipulate items of up to 50 lbs. While performing the duties of this job, the employee is regularly required to stand, walk, bend and work on stations.

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