Human Resources Manager

Nearshore Teleservices Trinidad • Full-time • Chaguanas, TT • 6h ago

About the Role:

We are seeking an experienced Human Resources Manager to lead all HR and Recruiting functions for our Trinidad & Tobago operation, supporting approximately 150 employees across multiple business units within a revenue recovery services environment. This role serves as the primary HR leader for the location, partnering with business leaders and operational managers to drive workforce effectiveness, employee engagement, talent acquisition, compliance, and organizational performance. The ideal candidate balances strategic HR leadership with hands-on execution in a fast-paced, results-driven environment, overseeing the full employee lifecycle while ensuring compliance with Trinidad & Tobago labor laws and statutory requirements.

Key Responsibilities

Serve as the HR partner for the Trinidad & Tobago operation, partnering with site and business unit leadership to develop and implement HR strategies that support organizational objectives, workforce productivity, and employee engagement
Manage full-cycle recruiting for hourly, professional, technical, and leadership positions, including staffing plans, sourcing strategies, job postings, interviewing, offer administration, and onboarding
Serve as the primary resource for employee relations matters, conducting investigations and advising managers on disciplinary actions, performance improvement plans, attendance management, and conflict resolution
Lead performance management processes and support managers in establishing performance expectations and accountability measures
Support employee training, leadership development, coaching, succession planning, and organizational effectiveness initiatives across multiple business units
Lead change management initiatives and support the implementation of new processes, technologies, and business strategies
Ensure compliance with Trinidad & Tobago employment legislation, labor laws, occupational health and safety requirements, and statutory regulations
Maintain HR policies, employee records, and documentation in accordance with legal and company standards
Act as the primary liaison with the organization's third-party payroll provider, ensuring accurate and timely submission of employee data, payroll changes, and statutory deductions
Oversee HRIS, applicant tracking systems, personnel records, and HR reporting; analyze workforce and recruiting metrics to support operational effectiveness

Competencies

Strong understanding of Human Resources best practices and employment legislation
Ability to interpret and apply labor laws, policies, and employment regulations
Excellent interpersonal, negotiation, and conflict resolution skills
Strong recruiting and interview techniques
Strong analytical and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain confidentiality and handle sensitive information with discretion
Proficiency with HRIS systems, Applicant Tracking Systems (ATS), Microsoft Office Suite, and reporting tools

Required Qualifications

Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Management, or a related field
Minimum 5-7 years of progressive Human Resources experience
Demonstrated experience managing full-cycle recruiting across multiple job levels and functions

Preferred Qualifications

Experience supporting multiple departments or business units within a fast-paced operational, service, contact center, collections, revenue recovery, BPO, or shared services environment
Knowledge of Trinidad & Tobago labor and employment laws