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Consumer Protection Officer

We are seeking a Customer Protection Officer to join our organization and work with our team. In this role, you will be responsible for protecting the clients’ rights, educating employees about them, and guiding the team to act in the best interest of clients.

Responsibilities

To contribute in the development of the Customer Protection Policy and the related procedures;
To take prior cognizance of the ads, brochures, contract samples, account statements and other documents provided to customers; to review them and submit the necessary suggestions that guarantee their clarity, transparency and consistency with the provisions of the relevant regulatory and implementation texts issued by Banque du Liban (“BDL”) and the Banking Control Commission of Lebanon (“BCCL”);
To participate in the preparation of a clear, transparent and simple key facts statement concerning services and products, to be given to, and signed by the customer upon receipt;
To contribute to the development of customers’ awareness and education programs;
To receive claims from customers, to examine them and give an opinion in this regard;
To inform the customer about the outcome of the claim;
To suggest and participate in the development of training programs that educate employees on how to deal/ interact with customers, and how to explain to them the features, risks and suitability of products and services with the customer’s situation and needs;

Relevant Experience

2 to 3 years of relevant experience preferably in the banking and financial sector.

Education

Bachelor’s degree in Business Administration or another relevant field;
BDL certificates are in the advantage of the applicant.

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Consumer Protection Officer