About OnPoint Travel and Education Services Limited

At OnPoint Travel and Education Services Limited (https://on-pointtravel.com/), we are dedicated to connecting individuals with life-changing international opportunities. We specialize in comprehensive travel logistics, study abroad programs, and educational consultancy. Our mission is to deliver seamless, "on-point" solutions for our clients, ensuring their academic and travel journeys are successful and stress-free.

Position Overview

We are seeking a vibrant, high-energy, and deeply people-oriented Team Lead to join our team on-site in Port of Spain. As a Team Lead, you will be the heartbeat of our daily operations. You aren’t just a manager; you are a motivator, a problem-solver, and a champion for both our staff and our clients.

If you love interacting with people, thrive in dynamic environments, and possess a natural ability to guide a team through daily operational tasks with a positive attitude, we want you on our team.

Key Responsibilities

Daily Operational Leadership: Oversee and coordinate the day-to-day workflow of the office, ensuring all travel logistics, client files, and educational service inquiries are processed accurately and efficiently.
Team Guidance & Motivation: Act as a hands-on leader for the local team. Conduct daily huddles, assign operational tasks, manage schedules, and provide continuous support to ensure the team hits their performance targets.
Customer Excellence: Cultivate a welcoming, client-first environment. Step in to assist team members with complex client scenarios, ensuring that every individual who interacts with OnPoint receives world-class service.
Process Improvement: Monitor daily workflows to identify bottlenecks. Work closely with upper management to implement efficient processes that enhance the client experience and team productivity.
Training & Development: Mentor and onboard new team members, instilling OnPoint’s core values, service standards, and operational protocols.
Reporting: Keep track of daily operational metrics and provide regular updates to senior leadership regarding team performance, client feedback, and operational needs.

Required Skills and Qualifications

A True "People Person": Exceptional interpersonal and communication skills. You must genuinely enjoy engaging with people, building relationships, and fostering a positive team culture.
Proven Leadership Experience: Minimum of 2–3 years of experience in a team lead, supervisory, or senior operational role, preferably within the travel, hospitality, education consultancy, or customer service sectors.
Strong Organizational Skills: Ability to multi-task, prioritize daily operational tasks under pressure, and keep a team organized in a fast-paced environment.
Problem-Solving Mindset: A proactive approach to handling daily operational hurdles with grace, tact, and efficiency.
Geographic Alignment: Must be based in or within easy commuting distance of Port of Spain and able to work 100% on-site.
Tech-Savvy: Proficiency with modern office software, CRM systems, and travel/educational platforms.

What We Offer

A dynamic, supportive, and growth-oriented work environment.
The opportunity to make a meaningful impact on the lives of clients pursuing international education and travel.
Competitive salary and performance-based incentives.
Ongoing professional development opportunities.

How to Apply

If you are ready to lead a passionate team and help our clients reach their global destinations, we would love to hear from you! Please send your resume along with a brief cover letter explaining why you are the ultimate "people person" for this role to hr@on-pointtravel.com

OnPoint Travel & Education Services Limited jobs

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