The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.

Qualifications

Grade 12

Experience

2-3 years’ experience in a financial environment dealing with FICA & PEP processes

Skills & Knowledge

Collecting Information (sourcing, checking, documenting)
Analysing
Focusing on goals and persistence
Assuring Quality
Following Procedures
Managing Risk
Managing Deadlines
Managing customer & stakeholder relationships
Demonstrating Integrity
Administration skills (filing & record keeping)
Verbal & written communication skills
Knowledge of Legislation and Regulations around the sports betting industry
FIC (anti-money laundering) principles and application
Protection of Personal Information principles and application
PEP regulations and application
Working knowledge of Bede & BOP systems

Key Performance Areas

Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
Adhere to FICA, PEP, POPI regulations when verifying and processing information
Identify outstanding FICA requirements and proactively request these documents from punters
Follow-up on outstanding documents from punters
Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
Update customer information on a regular basis and when changes occur
Process customer information and documentation with confidentiality
Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
Provide guidance to the contact centre and relevant stakeholders on processing requirements
Handle processing queries on a daily basis and escalate relevant queries to management
Validate data on various systems to ensure correctness, completeness and consistency
Notify management on system/tool issues to support speedy resolution
Prepare and arrange necessary documentation for the ease of audit procedures within practice area
Maintain a good working relationship with all operational departments

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

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KYC Agent: Sunbet