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The Golf Cart Operations Manager oversees a fleet of 700+ member carts, requiring strong operational control, proactive planning, and cross-departmental coordination, while also supporting the leadership and service delivery of the Member Services department.

This role serves as the primary point of contact for all golf cart operations, ensuring carts are consistently cleaned, serviced, accurately tracked, and staged on time for each member’s arrival, and promptly collected following departure. The Golf Cart Operations Manager supports Member Services supervision, ensuring seamless coordination of arrivals, departures, and transportation, while upholding the highest standards of member experience.

Responsibilities

Ensure all carts are properly charged, cleaned, and maintained to club standards
Maintain full accountability and tracking of all carts on property at all times
Implement and maintain a comprehensive cart tracking system
Maintain inventory of carts, keys, chargers, and related equipment
Ensure carts are consistently member-ready in both functionality and presentation
Communicate daily with Member Services team regarding all upcoming arrivals and departures
Utilize transportation and arrival reports to proactively plan (14-day and 7-day outlooks)
Ensure all carts are staged no less than one (1) hour prior to member arrival
Ensure carts are collected within one (1) hour of member departure
Proactively identify and communicate any cart issues prior to arrival
Ensure all issues are resolved in advance or that alternative arrangements are confirmed
Serve as the primary point of contact for all golf cart-related issues
Communicate proactively with Member Services and, when appropriate, members
Ensure alternative solutions are arranged in advance when needed, including: Replacement carts, Shared cart coordination
Ensure no member arrives on property without a fully operational cart or a confirmed solution in place
Provide day-to-day supervisory support to the Member Services team
Assist in managing arrivals, departures, and transportation logistics
Support member experience operations during peak periods
Monitor team performance and reinforce service standards
Assist with service recovery and resolution of member concerns

Qualification & Skills Required

Previous experience in hospitality, club operations, transportation, or logistics
Proven leadership abilities and team management experience
Strong communication, organizational, and problem-solving skills
High attention to detail with the ability to manage multiple priorities
Ability to work in a fast-paced, service-driven environment
Ability to work outdoor and indoor
Ability to work flexible hours

Discovery Land Company jobs

Golf Cart Operations Manager