Sales Support Manager Job Description

The Sales Support Manager provides operational and strategic support to the Sales organization. The Manager role assists in the seamless execution of sales processes, manages support staff, and contributes to the achievement of Sales goals. The Manager also prioritizes various sales support campaigns, trains and coaches support staff, and ensures the team meets departmental KPI & targets. The Manager works closely with all Sales channels, Sales Operations, and other departments as a Subject Matter Expert on sales initiatives, and process improvements. Additionally, the Sales Support Manager provides feedback to Leadership on areas of improvement, and compliance with Sales policies.

Key Responsibilities:

Team Management – Oversee and lead both internal and external sales support teams, ensuring alignment with company objectives.
Vendor Coordination – Conduct monthly meetings with vendor partners to ensure adherence to contractual performance standards.
Sales Data Analysis – Collect and analyze data to align strategies with campaigns and provide insights to leadership.
Product Knowledge – Ensure the support team & vendor partners are well informed of all products, offers and processes to assist sales agents effectively.
Training & Development – Conduct trainings as needed of all sales offers, campaigns, compliance policies and procedures to help drive sales goals and manage escalated inquiries.
Cross Functional Collaboration – Work closely with Care, Field Service, and IT Teams to understand & mitigate potential issues in the sales process.
Reporting – Generate reports on sales support campaigns performance and agent performance.
Problem Solving – Function as Subject Matter Expert to resolve issues within the sales process, including customer concerns, pricing or internal processes.

Qualifications:

Bachelor’s degree in business administration or a related field
3 – 5 years experience in sales support or a similar role.
Proven leadership and managerial skills
Effective communication and interpersonal abilities
Proficiency in CMR software and sales tools
Must be a self-started and work independently.
Must have strong decision-making skills and exercise good judgement.
Ability to analyze data and offer strategic insights.
Customer focused mindset with excellent critical thinking skills
Detailed oriented with strong organizational skills.
Ability to multitask and thrive in a fast-paced environment.
Previous vendor management required.

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