What's The Role

The NOC supports a wide variety of technology and systems that are critical to the day-to-day operations and delivery of customer services. The incumbent will be expected to have intermediate to expert knowledge in the areas of Telecommunications and IT Application and HW technologies. The officer is required to support the NOC function and ensure that all NOC process, procedures and onboarding requirements are identified during a project or initiative scoping and adhered during deployment. The officer is also expected to work with the various vendors and internal support teams to establish a seamless support framework and proper organizational reporting and actions that drive efficiencies in the NOC service delivery to LLA stakeholders.

What You'll Do

Provide analytical and Technical support for all incidents from Tier 1 Team and or CSC team as needed.
Updates tickets, RFO’s and other documentation when working on such issues/events/outages.
Provide support for all infrastructure changes and migrations.
Escalate to Vendors as necessary, work with vendors and other teams to resolve issues within SLA.
Schedules Pro-active Maintenance on the equipment as directed by Tier 2 team
Participate in capacity planning and performance management of the network infrastructure
Document network problems and resolutions as part of Knowledgebase Development
Maintain confidentiality regarding the information being processed, stored or accessed by the network.
Participate in projects that may entail network changes.
Work with the Technology team for implementation of new technologies for knowledge transfer.
Provide leadership and mentor Tier1 team.
Provide reports weekly, monthly and as required by Management.
Performs miscellaneous job-related duties as assigned by the Director, Manager or Supervisor.
Work with Network Ops teams in country for both Proactive and Reactive operations.
Maintain regular usage and performance statistics to manage both the team and the networks for high performance and availability.
Provide periodic reports to management team for decision making and analysis.
Performs miscellaneous job-related duties as assigned by the Manager, Director or Vice President

Knowledge & Experience

Bachelor’s degree in Engineering/ Computer Science or equivalent work experience in lieu of formal education to be determined by hiring manageKnowledge & Experience: (Wilvary for Junior of Senior Analyst)
2-3+ Years of technical experience working in a networking environment, IP, Transmission, Broadband, Mobile and Video networks.
Network +
CCNA Certification
JNCIA Certification
ITIL Certification (an asset)
SIP Certification (an asset)
Proficient in the use of MS Office Suite.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws

Liberty Latin America jobs

NOC Service Delivery Analyst