Subscription Retention Specialist - Remote - GOS

Geeks on Site • Full-time • Remote (Port of Spain, TT) • 8h ago

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.

Job Summary

As a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.

Responsibilities

Build customer loyalty by identifying customer needs and providing effective solutions
Handle account maintenance, payment updates, collections, and cancellation requests
Conduct follow up communications to keep customer accounts active and in good standing
Accurately document customer interactions using our CRM platform
Meet individual and team performance goals, including customer experience and retention metrics
Collaborate with teammates to continuously improve the customer experience

Requirements

Advanced English proficiency (B2+)
At least one year of experience in customer retention, collections, sales, or a call center environment
Strong communication, negotiation, and objection handling skills
Ability to build rapport and resolve customer concerns
Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously
Strong organizational and time management skills
Experience in B2B, B2C, subscription services, or technology related industries is a plus

Technical Requirements

Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor
Reliable high speed wired internet connection
Quiet and distraction free workspace
USB headset with a noise cancelling microphone

Benefits

Monthly compensation starting at $800, depending on candidate experience, paid through Deel
Uncapped commission opportunities
Performance based bonus
Independent Contractor position
Fully remote
Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time
Sundays off
15 days of paid time off

Our Hiring Process

Qualified candidates will complete an initial interview with our recruiting team, followed by a second interview with the hiring manager that includes role play scenarios focused on customer interactions and objection handling. Successful candidates will receive an offer and begin the onboarding process.