Dispatcher/CSR

ARCHITECTURAL WOODWORKING LTD • Full-time • Valsayn • 3w ago

Job Title: Dispatcher/CSR

Job Description:

WE ARE GROWING!

We are seeking a highly organized and dependable Dispatcher/CSR to join our company. He/She will be responsible for efficiently coordinating daily service calls and supporting our team of technicians in the field. The role requires strong communication skills, a customer-oriented approach, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

- Schedule and dispatch 10–15 teams of technicians to service calls, ensuring timely response to customer needs.

- Schedule jobs efficiently to maximise productivity and customer satisfaction.

- Provide real-time updates on job progress, keeping management and customers informed throughout the day.

- Monitor job status and liaise with supervisor/manager to adjust schedules as needed to maximize efficiency and minimize downtime.

- Submit end-of-day reports to supervisors summarizing completed tasks, technician performance, and any outstanding issues.

- Support technicians in the field by locating parts or providing any other assistance needed to complete jobs.

- Ensure that customer concerns are addressed promptly and escalate issues when necessary.

- Required to work after hours, on weekends, and holidays to handle urgent service requests or emergency situations.

- Maintain accurate records of service calls, job completions, and any additional notes relevant to the work performed.

- Communicate effectively with team members and supervisors to ensure smooth operation and job completion.

Qualifications:

- Five years experience dispatching in a service industry.

- Excellent communication and organizational skills.

- Ability to work under pressure and adapt to changing schedules when required.

- Familiarity with dispatch software and basic computer skills.

- Strong problem-solving skills and the ability to provide support to technicians in the field.

- Ability to handle multiple tasks efficiently in a fast-paced environment.

Benefits:

- Competitive salary based on experience.

- Health and dental insurance.

- Ongoing training and professional development opportunities.

If you are detail-oriented, enjoy problem-solving, and are comfortable managing schedules and supporting a field team, we encourage you to apply!

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