OPERATIONS MANAGER

Caribbean Governance Training Institute (CGTI)

Rodney Bay, Saint Lucia | Full-Time | On-Site

ABOUT CGTI

The Caribbean Governance Training Institute (CGTI) is the Caribbean's leading provider of governance education for board members and directors. Recognized as a regional gold standard, CGTI equips leaders with practical tools and frameworks to strengthen governance, accountability, and organizational performance across the Caribbean.

THE OPPORTUNITY

We are seeking an experienced and results-oriented Operations Manager to oversee the day-to-day operations of the organization and support its continued growth.

This leadership role is responsible for operational excellence, staff management, business development support, client satisfaction, and the successful delivery of training programs and events throughout the Caribbean.

KEY RESPONSIBILITIES

Manage daily office operations and ensure organizational efficiency
Supervise staff and maintain accountability for performance and results
Support recruitment, employee development, and performance management
Assist with budgeting, payroll administration, and financial oversight
Support business development, client relationship management, and sales initiatives
Oversee the planning and delivery of training programs, workshops, and events
Develop and improve operational systems, policies, and procedures
Monitor operational performance and implement process improvements
Foster a culture of professionalism, accountability, and continuous improvement

QUALIFICATIONS

Bachelor's degree in Business Administration, Management, Human Resources, or a related field
Minimum five years' experience in operations, office management, or business administration
Proven experience managing and supervising staff
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Experience in training, education, consulting, professional services, or event management is an asset
Experience supporting business development or client relationship management is an asset

WHAT WE ARE LOOKING FOR

A highly organized, hands-on leader who is decisive, accountable, and comfortable balancing operational management with business development responsibilities. The successful candidate will be committed to high standards, continuous improvement, and achieving measurable results.

This is a full-time, in-office position based in Rodney Bay, Saint Lucia. Remote work is not available.

Caribbean Governance Training Institute

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