Position Summary

The Operations Coordinator will support the growth and expansion of the Agent network by identifying new potential prospects, signing up new agents, to meet and exceed revenue goals. In addition, the role will support the execution of the organisations marketing activities and promotional campaigns.

Key Responsibilities

Business Development & Strategic Growth

· Lead the recruitment, evaluation, and onboarding of new agents, billers, and merchants that meet company and Central Bank of Barbados (CBB) regulatory criteria.

· Support business development strategies to expand Massy’s digital wallet ecosystem, increase transaction volumes, and drive customer acquisition.

· Conduct market research, competitor benchmarking, and opportunity analysis across the remittance, fintech, and payments sectors.

· Collaborate with leadership to design and implement growth initiatives, including partnerships, community engagement, and expansion into underserved markets.

· Support the rollout of digital financial products that align with Massy’s long-term strategy for financial inclusion and digital innovation.

· Maintain a current database of prospective agents, contact details, sales activity, due diligence status, and next actions.

Agent & Merchant Relationship Management

· Manage the partner lifecycle from prospecting and due diligence through onboarding, training, performance monitoring, and issue resolution.

· Build and maintain strong relationships with agents, merchants, billers, and internal stakeholders to uphold Massy’s service standards.

· Conduct regular performance evaluations and training sessions to improve sales effectiveness, compliance, and service quality.

· Ensure all partners adhere to CBB regulations, KYC/EKYC and AML requirements, and internal operating procedures.

Digital Wallet Expansion & Channel Development

· Drive the acquisition and activation of billers and merchants on the Massy digital wallet platform.

· Collaborate with Technology, Marketing, Operations, and Product teams to enhance user experience, visibility, and adoption.

· Plan and execute community-based campaigns to increase wallet penetration and transaction frequency.

· Track and analyze key performance metrics, including wallet usage, user acquisition, retention rates, transaction volumes, and merchant engagement.

Marketing, Brand Development & Customer Engagement

· Partner with Marketing to implement targeted promotional campaigns supporting agent recruitment, wallet adoption, and merchant engagement.

· Participate in brand activations, trade shows, and community events to increase Massy’s visibility across Barbados.

· Gather and analyze customer and partner feedback to support service improvements and customer loyalty.

Compliance, Reporting & Financial Accountability

· Prepare business performance reports outlining agent network growth, wallet adoption rates, transaction trends, and partnership outcomes.

· Maintain accurate records of agent and merchant interactions, ensuring documentation meets internal and regulatory standards.

· Support budget planning and monitor business development expenses to ensure cost efficiency.

· Champion compliance with AML, KYC/EKYC, and CBB guidelines across remittance and fintech operations.

Essential Job Requirements

· Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.

· Minimum five (5) years’ experience in business development, sales, or relationship management, preferably within financial services

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Familiarity with AML/KYC compliance and CBB regulatory standards for remittance and financial operations.

· Must own or have access to a reliable vehicle and be willing to travel locally to engage agents, merchants, billers, and community partners.

Key Competencies

Constantly demonstrate the following:

· High level of integrity, confidentiality, and sound judgment.

· Exceptional relationship management, influencing, and negotiation skills.

· Excellent written and verbal communication, presentation, and stakeholder engagement abilities.

· Strategic and analytical thinker with strong planning and decision-making capability.

· Proactive, adaptable, solution-oriented, and comfortable working across functions.

· Strong attention to detail and follow-through in documentation, compliance, and reporting.

Massy Finance Remittances jobs

Operations Coordinator