IT Support Technician @ Redstone Technology Solutions

The IT Support Technician is a key member of Redstone’s managed services team. This role requires strong technical troubleshooting skills, professional written and verbal communication, and the ability to work systematically in a fast-paced environment supporting multiple business clients.

Key Responsibilities

Manage and resolve support tickets within the helpdesk system, ensuring clear documentation and timely client communication.
Perform scheduled server and network maintenance, including updates, system checks, and performance reviews.
Monitor remote management and monitoring (RMM) alerts and respond proactively to system issues.
Manage and verify backups, security alerts, patching, and other essential cybersecurity and data-protection tasks.
Assist with onboarding/offboarding activities, workstation deployments, and hardware/software setups.
Support cloud services including Microsoft 365, Exchange email administration, SaaS applications, and Azure identity/access management.
Participate in IT projects such as network upgrades, server builds, structured cabling, migrations, and system implementations.
Maintain accurate technical documentation for client environments, assets, and procedures.
Perform additional duties in support of Redstone’s managed IT service operations.

Skills & Competencies

Successful candidates demonstrate:

Strong organization and attention to detail, with the ability to handle multiple tasks efficiently.
Clear written and verbal communication skills suitable for business clients.
Ability to work independently, follow structured processes, and take ownership of tasks.
Solid troubleshooting and diagnostic skills using recognized industry best practices.
A positive, customer-focused attitude and the ability to work well with team members.
Fast learning ability and a constant drive to improve skills and knowledge.
Professional appearance and conduct at all times.

Qualifications

Minimum two years of hands-on IT support experience, ideally in an MSP or business environment.
CompTIA (A+, Network+, Security+) and/or Microsoft certifications preferred.
Additional experience in networking, cybersecurity, server administration, or cloud platforms is considered an asset.
Driver's license and reliable transportation

How to Apply

Interested candidates should complete the application form here: https://www.jotform.com/222757234705053

Redstone [Technology Solutions] jobs

Information Technology Support Technician