This agent is responsible for conducting the soft collections on behalf of Quick Stop

Personal Finance Center in accordance with the Collections Life Cycle. The agent responsibility includes

developing payment plans, locating debtors and negotiating debt payments. Key responsibility is

facilitating collections so that customer does not turn over to our legal collectors, while providing

complete and accurate information.

Primary Duties And Responsibilities

Contribute to the department in meeting performance and revenue targets in alignment to

company’s goals set for the Call Center primarily for the Collections Department

Conduct Collection tactics particularly for all customers who are 4 - 90 days past due in

accordance with connection & collection strategy

Have a complete understanding of all collection’s strategies offered so that they can be translated

efficiently to customers,

Update and ensure customer information accuracy
Set up payment plans and arrangements
Meet or Exceed Collection Targets based on specific KPI’s established
Always maintain Quality Control Standards
Preparing salary deduction request from Customer’s employers
To answer soft collection related incoming calls normally directed to the branches, responding to

customer inquiries in most cases and transferring to respected personnel if necessary

Have complete understanding of all products and services offered so that they can be translated

efficiently to customers, including requirements. (If a sales agent is not available)

Continuously updating customer information
Any other duties assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

that follow are representative of knowledge, skills and/or abilities required.

Education

A Highschool Diploma or equivalent (Honour Roll).

Work Experience

2 years’ experience at a reputable call center

(Equivalent combination of education with work experience will be considered)

Knowledge/Skills/Abilities

Working knowledge of principles to provide excellent Collections

Proficient in using Microsoft Excel, Word and PowerPoint

Highly motivated and target driven with a proven track record in Collections
Take initiative and work independently and team setting
Excellent oral and written communication (Spanish a plus)
Strong Negotiation Skills Attitude and Behaviours
Proactive
Persuasive
Sales Driven
Approachable
Self Motivated

Working Environment

The agent will be located at the Matalon Building, operating under the rules associated with the site.

Dress Code in effect and a time off schedule shared. Agent is required to work 40 hours weekly with 1

hour lunch and 2 fifteen minutes break; deviating from this will result in time back from time off rotations

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