Job Description

Facilities Management

Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for the assigned sites.
Manage the Partner relationships to the expectations of a VESTED program
Support Global and Regional Leadership
Implement building procedures and performance measures and ensure that IFM properties and Partnership relations are always maintained
Assist with the development and implement the annual management plan for the buildings within assigned scope
Conduct planned and assigned inspections of the sites to validate that Class A quality levels of service are continuously provided to the client facilities
Manage, coordinate, and exercise functional responsibility for facilities management services within assigned facilities and geography
Drive and support the tactical implementation of global initiatives and roadmaps
Drive, promote, and support the KPI requirements for the account, including CMMS management, work order management, service delivery coordination, completion of work to SLA requirements, and quality standards
Develop overall workflow to meet SLAs
Manage facilities management team and support the extended team to meet all performance expectations
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Lead in participation of local JLL and Account innovation programs.
Redeploy innovations implemented and learnt from other account teams.
Demonstrate JLL innovation efforts to the Client Partner
Work in conjunction with central supply chain and other account-specific programs to support client specific needs
Lead the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review
Drive OPEX projects, including coordination of work needing to be carried out to meet the plan, schedule, and milestones
Assist in scoping and validation of quality delivery where support is needed.
Maintain interface with third-party owners (landlords), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Support all human experience initiatives
Support all operational and engineering initiatives
Support all sourcing initiatives
Performs additional assigned duties as requested or assigned

Financial Management

Responsible for establishing site-level annual budget with a focus on the cost of ownership as specified by Client goals
Support operational expense budgeting process across functional matrices in support of client objectives
Prepare, present, and manage site-level savings and value strategies to the our client Partners to align with long-term business strategies
Provide monthly and quarterly variance reports on against the site operating budgets for properties on a timely basis
Support and promote the prompt submission of invoices from, and reimbursements to 3rd suppliers
Identify opportunities within the supply chain to deliver differentiated value through quality, innovation, and/or cost improvements
Responsible for commercial goals of JLL’s cost of ownership and value for IFM Operations and professionally present findings to our finance workstream and the Client Partner
Support and cooperate with the JLL Projects team to develop property-specific multi-year capital improvement plans; coordinate with our matrix organization to formalize the processes and scopes to complete these projects
Deliver oversight and feedback to client-facing financial reporting

Compliance Management

Provide overall facility services in accordance with local regulations and JLL’s account standard processes and procedures, including application of policies and programs and coordination of information
Coordinate with Operations Manager and Regional Directors to ensure risk and compliance with portfolio-wide initiatives are implemented and validate alignment with required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Enforce all Company policies and training requirements are met by the role’s direct reports, regarding safe and efficient operations and work practices
Assist Health Safety Security & Environment teams with investigations, implementations, and monitoring of hazard control, and team safety practices to ensure compliance with all local codes and regulations and Jones Lang LaSalle (JLL) operations standards
Ensure disaster recovering and business continuity plans are implemented, communicated, trained on, and maintained
Ensure escalation procedures and incident reporting procedures are always implemented and maintained
Support compliance with Jones Lang LaSalle (JLL) minimum audit and compliance standards in facility management, financial management, and operational policies and procedures. Responsible for Jones Lang LaSalle (JLL) Engineering Compliance Program
Review existing operations regularly to reduce costs and improve operational standards

People Management

Responsible for the team performance and morale of all resources deployed for IFM scope
Single point of contact for all JLL HR related matters for direct reports of the JLL facilities management team
Manage staff growth planning and processes; for every direct report, build an actionable and measurable career development plan, annual goal setting and performance reviews, account performance outcomes, growth planning, succession planning, recognition, and staff reporting
Maintain regular contact with HR for staff support, strategic people management, Learning & Development programs, and leave planning
Documentation of HR activity as per JLL HR and Workday guidelines
Matrix-manage both technical and administrative staff, as directed

Job Requirements

Education

Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis. Advanced degree a plus; CPM, RPA, CSM designation, and/or Real Estate License
Minimum of eight years industry experience required either in the corporate environment, third party services provider, or as a dedicated consultant

Knowledge, Skills, and Ability

Strong interpersonal skills driven to customer experience excellence
Abilities and skill sets must include inspirational leadership, dynamic change management, complex problem-solving abilities, active collaboration, business acumen, financial acumen, intellectual curiosity, and a drive to help others succeed
Strong leadership and relationship building skills that focus on people first
Proven record of providing excellent service delivery internally and externally
Proven knowledge of the Integrated Facilities Management business/industry and global accounting practices
Strong knowledge, experience, and understanding of building systems
Understanding of commercial leases, contract documents, and routine accounting methods
Knowledge of Microsoft, Business Intelligence, CMMS, and Oracle financial systems
Highly skilled in the ability to analyze data and present recommendations, ROIs, and results to internal and external executive leadership
Excellent prioritization, delegation, and conflict resolution skills
Ability to plan and manage within budget and time constraints
Manage team to meet expectations in a highly dynamic corporate matrix environment
Exceptional communication and presentation skills
Able to operate independently with minimal supervision

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Senior Facilities Manager