About the job

Job Summary

Job Description

APPLICATION DEADLINE: OCTOBER 30, 2024

What is the opportunity?

In this role you will be responsible for the provision of general non-technical support to Executive Management and key Business Units in the performance of errands and delivery of mail, financial instruments internally as well as other financial institutions, business organizations and government agencies. Effectively provides support to all RBC branches/units ensuring efficiency and accuracy in the delivery of payment instruments/documents to enable processing based on the established service standards

What will you do?

Provide consistent service within established benchmarks contributing to achievement of business Client Service commitments and Service Level Agreements
Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct for client with focus on timeliness
Identify and recommend solutions to recurring errors and servicing gaps to Reporting Officer
Take ownership of client concerns, building ownership and accountability at first point of contact and refer to manager where required
Assist units and Executives with other deliverables including pick up and drop off to meetings
Responsible for the collection and delivery of end of day work to branches/units within the stipulation delivery times
Movement of assets and other bank related articles between locations
Responsible for proper upkeep of the bank vehicles

What do you need to succeed?

Must-have:

Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics

Possess a valid Driver’s License with at Least 3 years’ experience

Holder of a Defensive Driving certificate

Ability to clearly communicate with internal and external clients, as well as peers and business partners (i.e., customers, other FI’s, relationship managers, etc.)

Very strong client first orientation

Demonstrate strong collaborative and relationship building skills

Nice to Have:

Minimum of 1 year experience in a financial institution

Working conditions:

Primarily a driving/mobile role

Schedule is based on shifts - 7:30 am - 3:30 pm, 5:00 am -1:00 pm and 12:00 noon – 8:00 pm

Work in an office environment requiring some physical effort and the environment is fast paced, requiring sense of urgency, prioritization, multitasking, and the ability to clearly communicate are key to success

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

Work in a dynamic, collaborative and high-performance team environment

Opportunities to be challenged on a daily basis

Leaders who support your development through coaching and managing opportunity

Job Skills

Confidentiality, Customer Service, Detail-Oriented, Email Services, Group Problem Solving, Office Administration, Postal Item Record Management, Teamwork

Additional Job Details

Address:

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN

City:

Port of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-28

Application Deadline:

2024-10-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

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