Subject Matter Expert

Wise Square • Full-time • Support, GY • 15h ago

The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs.

Eligibility

Good grasp of subject-specific software/tools.

Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.

Strong communication skills are essential for delivering live lessons to students in the US.

Proficiency in facilitating sessions via Zoom or other online platforms is required.

Diversified and in-depth subject knowledge with the required degree.