Company Description Windjammer Landing Resort & Residences is a barefoot luxury retreat on the island of St. Lucia, inspired by the charm of Mediterranean hillside villages. Set on 65 acres of lush tropical landscape overlooking Labrelotte Bay, the resort features white-washed, red-roofed villas, many with private pools and spacious terraces. Guests enjoy pristine white sand beaches, multiple pools, water sports, gourmet dining, and a full-service spa, creating a balance of relaxation and activity. With a strong reputation for warm, attentive service and family-friendly amenities, including kids’ and teen programs, the resort caters to couples, families, and groups alike. Every detail is designed to deliver effortless luxury and memorable Caribbean experiences in an inclusive, welcoming environment.
Role Description The Director of Reservations is a full-time, on-site role based in Gros Islet, Saint Lucia, responsible for leading the reservations function to maximize revenue, occupancy, and guest satisfaction. This role oversees the daily operations of the reservations team, including managing incoming calls, emails, and online inquiries, ensuring prompt and accurate responses, and maintaining high service standards. The Director monitors room inventory, rate strategies, and booking channels in coordination with revenue management and sales to optimize availability and pricing. They analyze booking patterns, forecasts, and market trends to support strategic decisions and prepare regular performance reports. The role also involves training, coaching, and scheduling team members, collaborating with front office and sales to ensure seamless guest experiences, and handling complex or escalated reservation requests. The Director contributes to process improvement, implementation of reservation systems and tools, and adherence to brand and regulatory requirements.
Qualifications

Strong reservations expertise, including managing individual and group bookings, room inventory, and distribution channels.
Proficiency in revenue management and budgeting, with experience forecasting, analyzing booking trends, and optimizing rates and occupancy.
Proven customer service skills, with a focus on handling complex inquiries, resolving issues, and maintaining high guest satisfaction.
Sales-oriented mindset, with experience in upselling, cross-selling resort services, and supporting promotional campaigns.
Several years of leadership experience in hotel or resort reservations or front office operations, preferably in an upscale or luxury environment.
Hands-on experience with property management systems (PMS), central reservation systems (CRS), and online booking platforms.
Excellent communication, organization, and problem-solving abilities, with a collaborative, coaching-focused leadership style.
Ability to work on-site in Soufrière, Saint Lucia, and maintain flexibility in schedule based on business needs.
Post-secondary education in Hospitality Management, Business, or a related field is preferred; equivalent experience will be

Windjammer Landing Resort & Residences

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Director of Reservations