Company Description Shawn Hope Insurance Brokers Inc. (SHIB) is a professional brokerage firm led by President Shawn Hope, offering comprehensive insurance and financial solutions to both companies and individuals. The team brings extensive experience in the insurance industry, insurance sales, and finance management, enabling tailored, end-to-end services that support clients’ long-term goals. SHIB focuses on helping clients protect their assets, manage risk, and achieve financial security through personalized advice and coverage options. The organization values expertise, integrity, and client-centered service, providing a collaborative environment for team members to grow their careers in insurance and finance.

Role Description The Insurance Administrator is a full-time role responsible for supporting day-to-day insurance operations, including processing applications, policy changes, renewals, and cancellations. This position is based in Christ Church, Barbados with occasional weekend work . The role involves managing client records, preparing documentation, and coordinating with insurance providers to ensure accurate and timely handling of policies and claims. The Insurance Administrator will respond to client inquiries, provide information on coverage options, and assist with claims follow-up to support a positive customer experience. Additional responsibilities include maintaining organized files, tracking payments, and collaborating with the sales and finance teams to ensure smooth administrative workflows.

Qualifications

Candidates should possess strong Insurance knowledge, including familiarity with policy types, underwriting processes, and basic risk management.
Candidates should possess Finance-related skills, such as understanding billing, payment tracking, and basic financial documentation.
The ability to work an Insurance Software programme.
Candidates should possess Customer Service skills, including clear communication, responsiveness, and a client-focused approach.
Candidates should possess Organization Skills, with the ability to manage documentation, prioritize tasks, and maintain accurate records.
Candidates should possess Policy binding skills and knowledge ,Claims Management skills, including assisting with claim submissions, follow-up, and status tracking.
Additional beneficial qualifications include proficiency with office software (e.g., MS Office or similar), strong attention to detail, and the ability to work effectively in a business environment.
Experience in office administration, or a related field is an asset; relevant Insurance industry certifications are an advantage.
Previous experience in an insurance brokerage or similar financial services environment is preferred.

Shawn Hope Insurance Brokers Inc.

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Insurance Administrator