Who We Are?

Lumisol Technology Consultancy Inc. is a solutions-oriented firm which utilizes specialized applications to positively impact everyday life of small and medium sized companies.

Our company provides network support, maintenance, and project management to various businesses across multiple sectors. The successful candidate will report to the Team Lead and be able to provide technical support to our clients.

Responsibilities:

Identifying hardware and software solutions.
Troubleshooting technical issues.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Resolving network issues.
Installing and configuring hardware and software.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Testing and evaluating new technologies.
Following up with clients to ensure problems are resolved.
Providing timely and accurate client feedback.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Taking ownership of client issues reported and seeing problems through to resolution.

Requirements:

Degree in computer science or information technology would be an asset.
Minimum of one (1) year of experience in technical support, or a similar role.
Excellent customer service, problem solving and communication skills.
Ability to work independently or with a team, with minimal direction and multiple stakeholders.
A knowledge of new and emerging technologies.
Attention to detail and good problem-solving skills.
Must be able to provide after-hours support as needed.
Must have a valid driver’s license.
Must own reliable transportation.

Lumisol Technology Consultancy

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