General Manager – Secrets St. Lucia Resort & Spa

Hyatt Inclusive Collection | St. Lucia, Caribbean

At Hyatt Inclusive Collection, part of World of Hyatt, we deliver immersive, elevated all-inclusive experiences across our portfolio of distinctive brands. Secrets Resorts & Spas is our adults-only, luxury all-inclusive brand, offering sophisticated, romantic escapes in the world’s most desirable beachfront destinations.

We are seeking a dynamic and experienced General Manager to lead Secrets St. Lucia Resort & Spa, driving operational excellence, guest satisfaction, financial performance, and team engagement in a high-volume luxury all-inclusive environment.

Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and performance of the resort. This role ensures alignment with Hyatt Inclusive Collection standards while maximizing owner returns, guest experience, and colleague engagement.

The ideal candidate brings strong Caribbean or resort experience, a proven ability to lead large teams, and a track record of delivering results in complex, all-inclusive operations.

Key Responsibilities

Leadership & Operations

Provide strategic leadership across all hotel functions, ensuring seamless daily operations.
Foster a high-performance culture focused on service excellence, accountability, and collaboration.
Lead and develop the Executive Committee and broader leadership team.

Guest Experience

Drive exceptional guest satisfaction and brand loyalty aligned with Secrets Resorts & Spas standards.
Ensure consistent delivery of high-quality, personalized, and memorable experiences.

Financial Performance

Own full P&L responsibility, including revenue optimization, cost control, and GOP performance.
Develop and execute annual budgets, forecasts, and long-term business plans.
Identify opportunities to drive incremental revenue and improve profitability.

People & Culture

Champion Hyatt’s purpose-driven culture and values.
Lead talent development, succession planning, and colleague engagement initiatives.
Ensure a positive and inclusive work environment.

Owner & Stakeholder Relations

Maintain strong relationships with ownership and key stakeholders.
Provide regular performance updates and align on strategic priorities.

Brand & Compliance

Ensure full compliance with Hyatt Inclusive Collection brand standards, safety protocols, and operational guidelines.
Lead quality assurance and continuous improvement initiatives.

Qualifications & Experience

Minimum 10+ years of progressive hotel leadership experience, including prior General Manager or Hotel Manager experience in large-scale resorts.
Strong background in all-inclusive and/or luxury resort environments.
Experience in the Caribbean or remote resort destinations strongly preferred.
Proven ability to manage large teams and complex operations (multi-outlet F&B, rooms, entertainment, etc.).
Demonstrated success in driving financial results and guest satisfaction metrics.
Strong leadership, communication, and stakeholder management skills.
Ability to thrive in a dynamic, fast-paced, and culturally diverse environment.

Why Join Hyatt Inclusive Collection

Be part of a globally recognized hospitality leader under World of Hyatt.
Lead one of the Caribbean’s premier luxury all-inclusive resorts.
Work within a culture that values care, inclusion, and career growth.
Opportunity to make a significant impact on both guest experience and business performance.

Hyatt Inclusive Collection Americas

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