Key Tasks

Under tight deadlines, drives company vehicle to customer sites, climbs in and out of vehicle, and walks up and down stairs as required to pick up and deliver documents and packages to and from customers according to established procedures, in all weather conditions once it’s safe for the employee
Picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements
Ensures all delivery material received is safely delivered to correct consignee
Confirms all deliveries and pick ups through post route debrief
Operates a scanner to record shipping and package information for documents/packages picked up or delivered
Processing of shipment, offloading, and sorting material
Back up to assist in the transfer of material between airport and DHL facility
Back up to assist with in the outbound process when necessary
Reports any suspected breach of security or unusual happenings to Lead Courier/Department Head immediately
Gateway Back up
Customer Relations/Data Agent back up
Receipt of material from Couriers, resellers and Point of Sale (POS) to go out to the network.
Transport of this material from the service center to the airport.
Receipt of material upon the arrival at the airport
The loading and off-loading of all outbound material on the international flight. This includes all necessary scans and alerts.
The release and transport of outbound and inbound material out of the customs bond to the service center.
The release and transport of relevant WPX out of the courier bond to the service center.
Completing recovery reports
Managing flight alerts
100% security scan of all outbound shipments and storing of paperwork.
Correct storing of all manifests
Proper management and contact for all shipments to and from surrounding island via commercial uplift.
COA/BOS report control
X-Ray Scanning
Handle customer complaints

DHL Express

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