Company Description Born Free Charters Company Limited is a marine and tourism-focused organization based in Nassau, offering charter services to local and international customers. The company provides personalized experiences on the water, emphasizing safety, comfort, and high-quality customer service. Team members work closely with guests to create memorable trips and excursions, ranging from leisure outings to special events. Born Free Charters values professionalism, reliability, and strong client relationships to support repeat business and positive referrals.

Role Description This is a full-time, on-site Customer Service / Sales Agent role based in Nassau. The agent will greet and assist customers, respond to inquiries in person, by phone, and electronically, and provide detailed information about available charter services, pricing, and booking options. Daily tasks include handling reservations, processing payments, preparing documentation, and ensuring that customers understand safety procedures and service terms. The role also involves actively promoting services, following up on leads, supporting sales campaigns, and coordinating with operations staff to confirm schedules and special requests. The agent will address customer concerns, resolve issues promptly, and maintain accurate records to support efficient and professional service delivery.

Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with diverse customers and team members.

Relevant experience in hospitality, tourism, or marine services is beneficial.
Ability to work flexible hours, including weekends and holidays.
Proficiency in basic computer applications and booking or CRM systems is an asset.
High school diploma or equivalent required; additional education in business, tourism, or a related field is an advantage.
Good time management, multi-tasking, and organizational skills.
Well-groomed.
A team player with a can do attitude.

Born Free Charters Company Limited

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Customer Service / Sales Agent